You may want to return your order due to any of the following reasons: Damaged The product is damaged in delivery Defective The product does not function as described in its manufacturer specification Missing Items or Parts Missing items or parts as indicated in the packaging Website Error The product does not match website specifications, description, or image (this issue is attributable to a website error or misinformation)Unless otherwise stated in the product description, the general requirements for returns are as follows: ✓ Be sure to have informed our Customer Service Representative on this matter immediately on the same day. ✓ You have proof of purchase (order number, buying invoice, delivery note or bank statement). ✓ The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts or vouchers received with it. ✓ The product must not have been used or installed. ✓ All sealed items must not be opened otherwise considered as non-refundable.Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 7 working days. We will notify you once it is completed. A full refund will be made to you as Store Credit only.* *For registered members only. Customers who are not members are eligible for the refund upon registering.