We ship domestically and internationally via GDex and DHL. We ship to all countries. How many days to process and ship order? Order are processed and shipped on business days only which are from Monday to Friday, 8 am until 6pm, excluding national holidays in Malaysia. Please note that for customized orders with add on printing services, processing time may be extended by 1-2 working days. Estimated delivery for International shipment: 4-11 working days Estimated delivery for West Malaysia: 3-5 working days Estimated delivery for East Malaysia: 1-3 days working days *Expected delays: Order placed on weekend, public holidays, sales or promotional period. Payment receipt was not provided for customer who selected manual payment method (Direct bank transfer or cash deposit). The product is out of stocks. In these circumstances, our customer service will contact you for further actions. How do I track my order delivery? Tracking number will be made available to customer via email as soon as the parcel is ready to be shipped out. Customers may access GDex or DHL Tracking system to get update on the parcel movement status. What if I do not receive my parcel? Delivery failure may occur in the event of Incorrect delivery address Recipient is not available during attempted delivery In such cases, the courier service will either Attempt another delivery to the given address Return the parcel to local sorting hub Return the parcel to u *Notes: Please make sure your shipment details are correct. Should a parcel be returned to us, we will not be liable for additional expenses incurred to resend the parcel to you. You will have to pay for the additional costs. the buyer is responsible to contact us or the courier service if the parcel is not received after promise lead time.